Refund policy
No Cash or Card refund in all cases.
Only In-Store Credit will be issued if we confirm that your Item is Defected.
- Through email only (Picture of problem + invoice to be attached)
- In Original Condition & Unused.
- Original Receipt to be presented - If no receipt we can not help your case.
- Should be in perfect & working condition.
- Report within same day of delivery to your doorstep.
If 24 hours have gone by since your delivery, unfortunately, we can’t offer you a refund or exchange for (reported defect Item). (no cash refund)
Refunds will be done only through the Original Mode of Payment.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You must have a valid reason for returning it and must be approved by us first.
Canceling your order
You are able to cancel your order if you decide that you no longer want to go through with your purchase and change your mind. All you have to do is let us know as stated above, and only if your goods have not already been dispatched, we will cancel your order and refund you as stated in the above policy. Please note as stipulated above this does not apply to custom-made orders.
Your order MUST be canceled before the dispatch of goods. If the items have been dispatched and left our store, all shipping fees WILL NOT be included within the refund.
Sale / Special Offers / Campaigns
All the orders placed on sale/special offers/campaigns are non-refundable or exchangeable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund (partial or full).
If you are approved, then your refund will be processed by either credit note on our website which you may use up to 6 months period, or a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days deducting the delivery charges.